Does your website have a call to action?

Are you scratching your head because your website just isn't providing the enquiries or sales that you expected?

If you are driving significant traffic to your website and it's not turning into business then first you need to look at the basics.

If you can tick the following boxes

* professionally designed
* fast loading
* clearly structured
* professional can carefully placed images
* logical, common sense structure and navigation
* good font size 

and you are still not getting good conversion rates, then I can almost bet that there is no ”Compelling Call To Action!

Are your visitors clear about what action to take? Or do they look around your website, absorb your information, think “That's Nice” and then continue on to someone else's (maybe your competitions) website.

When confronted with a choice, most of people will take the easiest course of action. If that choice is “no choice,” that's exactly what they will do.

So how do you fix this problem?

Well, that's the easy part. You decide what action you'd like your web visitor to take, and tell them in no uncertain terms. But don't give them too many choices. Have one or at the most two choices for them to make. People get confused when you give them too many options. Keep it simple, and point your prospects to the best option and you'll get a lot more enquiries and sales.

In Summary, have a call to action on every page

Every page on your website should have a call to action. This action may be to get them to contact you, or it may just take them to the next page in the website that you want them to read.

Examples are

* Click here to contact one our qualified consultants
* Call now on xxxx xxxx to get started
* For more information click here
* Leave your email address and we'll send you a weekly marketing tip

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Why you should send Christmas cards to clients

It's a time of year when we start thinking about Christmas and sending gifts and cards to clients. I thought the article had some nice ideas on Christmas Cards, however on the other hand how many cards do you get each Christmas and how many do you read. Much of the purchasing decisions are made by me, yet I don't see the Christmas cards that come in, they get opened by my admin team and put on display in our office.

Why not send an electronic Christmas card by email. This will go straight to the intended person and can be a bit more personalised as well as reflecting the personality of your business. If you are interested in this most interactive agencies or web companies (like www.rb.com.au) can help you with this.

As an alternative or additional idea, send your clients a New Years card in mid January. They will be back from holidays then, will be thinking about the year ahead and will have already forgotten about Christmas and the cards they got last year.


By Karen Morath

This month I plan to correct one of the biggest mistakes I have made since flying solo and send Christmas cards to clients. In the past I didn’t do this, but instead donated the money I would have spent on cards and postage to a charity.

Religiosity aside, Christmas falls at year’s end – a wonderful time of year to thank people. We need to acknowledge the contribution that the people who support our businesses make to our livelihood and, even if we do it throughout the year informally, there is nothing like sending a Christmas card to formally acknowledge your appreciation and to wish them well for the festive season.

Christmas cards should not be about the sender, so I particularly dislike it when organisations use greeting cards as billboards – with logos printed on them, and worse still, printed signatures! Sending Christmas cards should be a gift to the receiver, a thank you for the year you have spent together.

In the past when I didn't send Christmas cards to clients, I used to include a paragraph in my newsletter to let my readers know that I had donated to a charity rather than to Australia Post and my local stationer

But not all my clients read my newsletter. Those who did might think it’s appropriate, but they missed out on hearing that they – as individuals – have been important to me and that I value them. Those who never heard of my donation to charity may just have felt unacknowledged and this is a terrible outcome for me as a human, as well as being bad for business.

Another reason to send Christmas cards is that it provides an opportunity to keep lapsed business relationships alive on a personal level. In writing our Christmas card list we can include everyone we value, not just those who we have worked with this year or who currently subscribe to our newsletter.

How nice it is to have the opportunity to communicate with the designer who moved us into our office three years ago and who, although we may not have a professional need for ever again, we are eternally grateful to?

We can also thank the people at our IT company’s help desk who we have never met or contact clients who we worked for in the past but who are not currently in our loop.

I now see great value in sending Christmas cards to my clients, so I will spend November handwriting hundreds of cards to the people I value and whose contribution to my business, both past, present or indeed future, is appreciated. Email cards just don’t cut it when you consider they should be about the receiver, not about being expedient and low cost to the sender.

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Nice article on Sticky Tickets at "the marketer"

You always get a sense of pride when somebody writes something flattering about something you've done or something you've built.

It was a great surprise to find this article on Sticky Tickets from another interent marketing guru while reading through some blogs today.

http://themarketer.typepad.com/exporting/2007/08/a-sticky-vision.html

He came across Sticky Tickets when he bought tickets to an organisations awards night, that we being sold through Sticky Tickets.

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How To Get Free Publicity For Your Business

From Alexandra Greer – www.justtoobusy.co.uk

Free publicity sounds like a great way to get your business name out there and known – and it is…. But only if you know how to do it and do it right. It's all very well writing a 'press release' about your company or a new product, but if you don't know how to present it to the journalist you are targeting then, no matter how fancy it may look or how great you think your new product is, then the release WON'T get published. And that's the key – a lot of publicity consultants or gurus or the like will tell you that you have to write your release for your target audience, and yes you do, but they are nowhere near as important as the (possibly hungover and/or very grumpy) journo who decides whether your target audience ever even sees it!

As a journalist by trade, and having been raised and trained by one of the best photo-journalists in the world (and here I am not kidding, my late father was awarded, among other things, The Photographer of the Year Award for his work in Vietnam), I know how journalists think – I AM one!

I am also a publicity person! I have seen both sides of the coin and know how to win the toss – heads or tails. I know how to talk to them as a fellow 'conspirator' if you will and not a PR person who wants to get a piece of non-descript news into the publication. And that brings me to the main point of this article.

Having information to give to a journalist is not enough. He or she will have hundreds of press releases coming at them every week or month (the nationals – every day!). So you have to set yourself apart – find a new spin on an old story, and believe me no matter how wonderful or exciting you think your company or your new product is, that journo will have probably heard it all before.

Think of your angle – it has to be catchy, relevant and newsworthy.

Get a great headline that sums up what the release is about but is also either attention grabbing or a clever play on words – this is where you hook them in!

Write your release in the house style of each particular publication so they don't have to re-write it – they LOVE not having to re-write stuff.

Keep it as short as you can but giving all the relevant information (relevant to the angle of the release and not when your company was established, for example) – if they want to know more they will call you (don't forget your contact information.)

After your press release ends, then you can include a Notes To Editors section giving all the background info you want – this tells the journo that this info isn’t crucial to the release but if they need to fill a bit of extra space then you have just made it that much easier for them.

And if you can provide a picture – not a product one – but one with faces and action then great. A press release with a picture is more likely to get used than one without, and a release with an interesting picture is much more likely to be used (don't forget to provide a caption with your picture including names if you can.)

Finally, make sure that you have stated a release date on the top of your release, that your logo and contact details are on the top of it and it says somewhere on it in big bold letters PRESS RELEASE – journalists just DON’T have time to work out what they are reading, sounds silly, but trust me there is nothing worse than trying to figure out what you have been sent and more importantly why you should even bother reading it.

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Top 10 Tips for Surveys

Surveys are a great way to keep in touch with your friends and clients and also gain some valuable insights that make a real impact on your business.

Surveys can also go terribly wrong, get a poor result and mislead you into drawing conclusions that a biased by the questions asked.

Online Survey Tool – Zoomerang, has these great tips for running a sucessful online survey.

  1. Clearly define the purpose of the survey.

  2. Keep the survey short and focused

  3. Keep the questions simple

  4. Use closed ended questions whenever possible

  5. Keep rating scale questions consistent through the survey

  6. Logical ordering

  7. Pre-test your survey

  8. Consider your audience when sending survey invitations

  9. Consider sending several reminders

  10. Consider offering an incentive

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The Power of Handwritten Cards in Business

When considering an eMarketing strategy you need to remember to still use proven methods of offline marketing. The combination of the two is where you get the maximum return on your efforts. Friends of mine, Lee & Christine have built there business Customer Love around thanking your customers and partners and keeping the personal connection with them. Their article below highlights how powerful this can be.

Written by Lee Clark and Christine Parker, Directors of Customer Love Pty Ltd – www.customerlove.com.au

Why do we generally only send a thank you note after we have received a present after a party or wedding? Naturally we should, after all it’s good manners, and that’s how we’ve been raised.  But why don’t the majority of people do it in business? We receive a present worth $100 – we send a card. We receive a client contract worth $1,000 – yet we generally don’t put pen to paper and say thank you – we’re too busy, and more often than not, think “an email will do”.

Seriously, when was the last time you received a card from a business associate? It may have been so long ago you can’t remember. If you have received one, chances are you remember exactly who it was from, when and why you received it. It may even be still sitting on your desk, proudly on display.

The art of sending a handwritten card in business has almost been lost. Yet it is one of the most powerful ways of making an emotional connection with your customer to build lasting relationships.

Here are 10 useful tips on how and why sending handwritten cards in your business will build better relationships with your clients:

  1. When we’re busy, and we all are – it’s easy to send a generic typed note on company letterhead or an email that has been pre-drafted. But how effective is it really? Millions of this type of communication is going around the world daily, achieving little in the way of impact.  When you send a handwritten greeting card, you will be remembered especially if you do it in a way that shows you really care.
  2. It’s important in business to stand out, make an impact and create an experience with each and every customer.  Just think, when a client or prospect looks at their mail, the first thing they will do is sort between bills, letters, and junk mail. If they receive a brightly coloured envelope that has been hand written from YOU, it will either be opened first in excitement and anticipation or last, to be savoured, and enjoyed. You will be remembered.
  3. When dealing with clients it is important that you make each individual  contact feel that they are the most important person to you. Even though  most clients understand that you have other clients, they want to feel like  they are the most important.
  4. Even if you don't win that contract or get the business you hoped for, send  a thank you card anyway.  Maybe the successful provider will fail to  deliver. Your potential client will no doubt remember your thoughtfulness.
  5. Carry blank greeting cards and stamps in your diary or briefcase.  After  leaving a client’s office, take a moment to write a short “thank you for your  time” card and drop it in the mail on the way back to your office.
  6. Business is often done with people who take the time to acknowledge  them. When you read the newspaper, or articles in email newsletters,  send a card to congratulate people on their successes, whether you know  them or not.
  7. Develop the habit of allocating a set time each week (or every day) to  write your cards. These would include following up from networking  functions attended, birthday cards, thank you cards etc.  Ask any person  who is number 1 in their profession, and they will tell you how important it  is to create this habit.
  8. When writing cards, make them personal, it’s the little things that count.  Include reference to a planned holiday, or something you discussed.  And  don’t worry about your hand writing, people will appreciate the effort you  have gone to.
  9. “Thank you” are two very powerful words that are always appreciated.  Remember the people within your network who have given you  information,  advice, assistance or some precious time. Sending them a  card to say thank you, will certainly put a smile on their face and feel  appreciated.
  10. Keep in touch with all your clients and prospects, even if they don’t need  you right now. Make sure they remember you! You never know when they  will need you, who they know and when they will recommend you.
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Write your marketing plan in pencil

Today I was emailed a quote from American Rock Star, Jon Bon Jovi – Map out your future, but do it in pencil.” There have been some great quotes from musicians, but most of them are more humorous than something to live your life by. This quote however was one that I could relate to.

While this quote is about setting your life goals and the future of you as a person, I think it relates equally to your marketing plans and goals.

Many people create a marketing strategy for a one to three year period, create the action plan to implement it, then lock it in. They implement the plan, sometimes getting feedback to see if it's meeting the strategy, never stopping to check if the strategy itself is still sound.

View your marketing strategy as an evolving, living thing. What worked yesterday, probably doesn't work today and what works today, may not work tomorrow.

Every month ask yourself

  • Is my marketing working?
  • Is my message hitting the right market?
  • Is that the market I still want to be in?
  • What other markets could benefit from my products/services?
  • What problem in my existing markets is not being met?
  • Where can I increase my marketing budget to get better effect?
  • Where can I decrease my marketing budget without loosing effect?

People are continually evolving. They are learning to filter out blatant advertising and appreciate a more sophisticated information based approach. They want to develop a relationship with you and learn to trust you before they do business with you.

Is your marketing strategy continually evolving to keep up?

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The Need for Human Interaction in Online Business

No matter how hard you try or how good your website is many people still need to have a human interaction when purchasing online.

I'm a director of a business, www.stickytickets.com.au, that will be launched in early July. It's an online business that allows people to post their events online, market them and sell tickets to the event.

To gain some experience from our customer's point of view, we are organising an event this weekend to watch the FA Cup Soccer Final on the huge screen at the IMAX, and selling the tickets to this event online. The overall outcome is a success as we have sold out all the tickets….and learned a lot!

Despite having very clear instructions on the website and a FAQ page we literally got hundreds of phone calls an emails asking the same questions. We really weren't expecting or ready for this, and it drove our office mad for about 2 weeks and diverted us from our core business.

Why did so many people call and email?

It could be that the website wasn't as clear as we thought it was, or that the user wasn't actually reading the website, but I think it's a matter of trust.

People like to know who is behind what they are buying. They like to ask questions to real people, and judge the answers they get back as a measure of the legitimacy of what they are buying.

If you are selling anything online you need to have a way for people to contact you and communicate with a human. You also need to work out how you are going to deal with this from a resourcing point of view.

The key is to balance is to limit the disruption to your business while providing the highest level of customer experience.

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Social Network for Australian Entrepreneurs

After facilitating a discussion on Social Networking for Business at Pioneer Business Swap in Crows Nest last week, there was a general concensus that there is a lack of myspace type networks for business.

ecademy.com comes close but in my opinion is very cluttered and you have to pay for a lot of the features.

linkedin.com is a fantastic tool for connecting with others and allows you to build on online resume but doesn't have the same a lot of the myspace features such as open networking, photos, blogs, discussions etc (ie it is a connection network not a social network).

So I've decided to kick off a social network for Australia entrepreneurs. you can find it here. http://australianentrepreneur.ning.com

Please join contribute and share with others.

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Personal Branding, make the effort!

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